Effective July 15, 2024: Updated DSC Issuance Process in Accordance with IVG Guidelines

Important Regulatory Updates to the Digital Signature Certificate (DSC) Issuance Process Effective from July 15, 2024

Dear Valued Customers and Partners,

We wish to inform you about several important regulatory changes to the Digital Signature Certificate (DSC) issuance process at EVERSIGN, effective from July 15, 2024. The Office of CCA has mandated changes in compliance with the DPDP Act to enhance data security, streamline operations, and improve service delivery. As part of these changes, they’ve issued the IVG (Identity Verification Guidelines) in alignment with the Digital Personal Data Protection Act of 2023 (DPDP Act). Please read below for details specific to retail customers and our Business Partners (formerly Registration Authorities aka RA).

For Our Valued Customers:

1. Enhanced Data Privacy and Security:

• Your personal data and eKYC information will now be managed with stricter security protocols. Business Partners will no longer have access to this sensitive information, ensuring your data is more secure than ever.

2. Direct Invoicing from Certifying Authorities (CAs):

• Invoices for DSCs will now be issued directly to you by Certifying Authorities (CAs) such as eMudhra, XtraTrust, PantaSign, Capricorn, and VSign. This change simplifies the billing process, ensuring greater transparency and ease.

3. New Enrollment Process:

• The DSC enrollment process will now be conducted through a dedicated link provided by EVERSIGN. This link will be specific to your application and include a Unique Business Partner Reference Code for accurate tracking and management.

4. Potential Increase in DSC Prices:

• As previously communicated in our blog post titled “Important Update: Potential Increase in DSC Prices Starting July 15, 2024”, please note that there might be a price adjustment for DSCs. We are committed to providing transparent communication regarding any changes in pricing.

What This Means for You:

• Increased Security: Your personal data is better protected.
• Simplified Billing: Direct invoices from Certifying Authorities streamline the billing process.
• Improved Enrollment Process: A more straightforward and transparent DSC enrollment experience.

For any questions or further clarification, please contact our customer support team at [email protected].

For Our Esteemed Business Partners:

1. Transition to Business Partners:

• Registration Authorities (RAs) will now be rebranded as Business Partners, reflecting your new and enhanced role in the DSC issuance process.

2. Introduction of the Business Partner Dashboard:

• A new Business Partner Dashboard will be available starting from July 15, 2024. This dashboard will provide access to various reports to help you monitor your commissions and related information efficiently.

3. Limited Access to Personal Data:

• To comply with the DPDP Act, Business Partners will no longer have access to applicants’ personal data or eKYC information.

4. Separate DSC Enrollment Process:

• DSC enrollment will no longer be conducted through your dashboard. Instead, a dedicated DSC enrollment link will be provided, which includes a Unique Business Partner Reference Code for tracking and management.

5. Direct Invoicing to Applicants:

• Certifying Authorities (CAs) such as eMudhra, XtraTrust, PantaSign, Capricorn, and VSign will issue DSC invoices directly to the applicants, simplifying the invoicing process for Business Partners.

6. Settlement of Existing Counters:

• Existing counters will be settled in a way that ensures greater benefits for you. Detailed plans regarding this settlement will be communicated shortly.

What This Means for You:

• Clearer Roles and Responsibilities: Transition to Business Partner with an enhanced role.
• Efficient Management Tools: Access to a new dashboard with comprehensive reporting capabilities.
• Streamlined Processes: Separate enrollment links and direct invoicing simplify operations.

For further details or assistance, please reach out to your controller or contact us at [email protected].

Frequently Asked Questions (FAQs)

For Retail Customers:

Q: Will my personal data be safe under the new DSC issuance process? A: Yes, absolutely. With the implementation of stricter security protocols, your personal data and eKYC information will be better protected than ever before.

Q: How will I receive invoices for my DSCs? A: Invoices for your DSCs will be issued directly to you by Certifying Authorities (CAs) such as eMudhra, XtraTrust, PantaSign, Capricorn, and VSign. This change aims to simplify the billing process and ensure greater transparency.

Q: Will the new enrollment process affect the way I apply for a DSC? A: The new enrollment process will involve using a dedicated link provided by EVERSIGN, specific to your application. This link will include a Unique Business Partner Reference Code for accurate tracking and management, making the process more straightforward for you.

For Business Partners (Formerly Registration Authorities – RAs):

Q: Will I still have access to personal data and eKYC information through the Business Partner Dashboard? A: No, in compliance with the DPDP Act, Business Partners will no longer have access to applicants’ personal data or eKYC information. This measure is in place to enhance data privacy and security.

Q: How will I receive commissions for DSC enrollments? A: Commissions for DSC enrollments will be settled directly by Certifying Authorities (CAs) into your bank account. Additionally, you will have access to various reports within the Business Partner Dashboard to monitor your commissions and related information efficiently.

Q: Will there be any changes to the way I enroll applicants for DSCs? A: Yes, the enrollment process for DSCs will now be conducted through a separate link provided by EVERSIGN, which includes a Unique Business Partner Reference Code. Business Partners will no longer be able to enroll DSCs directly through the dashboard.

General Questions:

Q: Is this change applicable to all Certifying Authorities? A: Yes, these changes are mandated by the Office of CCA and are applicable to all Certifying Authorities in India. This ensures uniformity and compliance across the industry.

Q: When will these changes come into effect? A: The changes to the DSC issuance process will be effective from July 15, 2024. Please ensure you are prepared for these changes by familiarizing yourself with the updated procedures.

Q: Where can I find more information or seek assistance regarding these changes? A: For further details or assistance, please reach out to your controller or contact our customer support team at info@eversign.in. We are here to help and support you through this transition.