General Returns Policy

You are entitled to cancel your order within 1 hour of placing it without giving any reason for doing so. The deadline for canceling an order is before EVERSIGN has dispatched your order. If you no longer want the product, you can reject it at the time of delivery.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email to [email protected].

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees (except payment gateway charges and courier charges in case the order was dispatched) for such reimbursement.

Conditions for Returns of Physical Products (Excluding DSCs):

In order for physical goods (excluding DSCs) to be eligible for a return, please make sure that:

  • The goods were purchased in the last 20 days
  • The goods are in the original packaging and undamaged
  • The goods are delivered within the last 7 days

Returning Physical Products (Excluding DSCs):

You are responsible for the cost and risk of returning physical goods to us. To ensure a smooth return process, please follow these steps:

  1. Contact Us: Before returning any physical goods, please contact us by email at [email address removed] to obtain a Return Receipt Number (RRN). No returns will be accepted without an RRN.

  2. Pack the Goods Securely: Ensure the goods are securely packed in their original packaging to avoid damage during transit. EVERSIGN reserves the right to determine a fair value for damaged goods upon return.

  3. Ship the Goods: Send the goods with the RRN clearly marked on the package to the following address:

EVERSIGN C/o Perfect Accounting Services, Street No. 2, Aggarsain Market, Opp. Bus Stand, Sunam, Punjab – 148028

  1. Proof of Return: We recommend using an insured and trackable mail service for your return shipment. We cannot be held responsible for goods damaged or lost in return shipment.

Return Processing:

The refund process will be initiated once we have received the returned goods with the valid RRN. Typically, refunds are processed in less than 7 working days. However, for payments by cheque or DD, it may take a few extra days for processing.

Non-Returnable Items:

  • Digital Signature Certificate (DSC) – All Variants: Due to the nature of the product and the regulatory changes in the DSC issuance process, including the involvement of Certifying Authorities (CAs) and stricter data security protocols, no refunds shall be issued once the DSC KYC has been initiated. Once the KYC process begins, your personal data is securely shared with the CA, and the issuance process cannot be reversed.

No refunds will be initiated for any document issues, missing documents, or lack of required attestation for Digital Signature Certificate applications. Proper attestation of all necessary documents is mandatory for the DSC application process to proceed.

We reserve the right to refuse returns of any merchandise, including physical products, that do not meet the above return conditions at our sole discretion.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you‘ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by email at [email protected].

Important Note:

We strongly advise you to carefully review the product details and pricing information for Digital Signature Certificates (DSCs) before initiating your application, as no refunds will be issued once the KYC process has begun.

By placing an order for a DSC, you acknowledge and agree to this non-refundable policy.

This policy is effective from July 15, 2024.